Ben Serrette

Developer, Manager, Leader



About Me

I'm a hands-on engineering leader with almost 20 years of experience building software, guiding teams, and helping people do their best work. As Director of IT and Engineering at the Observatory on Social Media (OSoMe), I lead a small but mighty team that creates research tools for studying misinformation, social bots, and online influence. Our work supports researchers, journalists, and policymakers trying to make sense of a complicated digital world.

My leadership style is simple: take care of your team, and they'll take care of the software. I believe in hiring smart, passionate developers and helping them grow into the best engineers they can be. I focus on creating a collaborative, supportive environment where people feel safe to try things, learn from mistakes, and ship meaningful work. I try to balance long-term strategy with practical execution, keeping one eye on the big picture and the other on what's shipping next week.

I value trust, autonomy, and a strong sense of purpose. I don't micromanage, but I'm always there when my team needs support. We move fast, iterate often, and try to build things that are not just functional, but actually useful. Maybe even a little enjoyable.

When I'm not building software or helping others do the same, I'm probably listening to music, playing tabletop RPGs, or working on a LEGO set.

You may reach me directly via email at xxx@example.com or on LinkedIn.


Technical and Leadership Skills